Terms and conditions

Terms of Service
Scope & General Services Information

These general terms and conditions (hereinafter referred to as “Terms”) are an integral part of the contractual relationship between you and Oviva UK Limited (hereinafter “Oviva UK”) regarding all services and products (hereinafter “Service(s)”) of Oviva UK. You will be prompted to affirmatively consent to these Terms, Privacy Policy, and Cookie Policy in the “Oviva” app to receive Oviva UK Services.

Oviva UK seeks to provide you with tailored information, motivation and advice to enable a healthy lifestyle based on scientific knowledge. You should only participate in our Services if you are willing to engage in adopting a healthier lifestyle.

Oviva UK does not make decisions for you, but provides guidance with information and practical tips. You are responsible for all the decisions you make regarding your health. You decide fully about your actions and your success depends on your attitude and effort. The success of a Service depends on many factors which Oviva UK has limited or no control over. Oviva UK can therefore not assume any guarantee for the success of the Services nor outcome related thereto.

Oviva UK does not replace the advice of a doctor, or applicable medical practitioners.

NHS Services

Oviva UK provides Services on behalf of the NHS and/or with the NHS in specific regions. Requirements for each Service are specified in a contract with the local commissioning body. If you would like more information on your local Service, please email contact_uk@oviva.com or write to us at Oviva UK Limited, Runway East, 20 St Thomas Street, London, SE1 9RS, United Kingdom.

Non-NHS Services

You can book non-NHS services of Oviva UK via the “Chat” of the app “Oviva” or your treating doctor can refer you to Oviva UK.

Oviva UK can provide you with Services at any time with immediate effect. Both Oviva UK and you can cancel without giving any reason either via the app “Oviva”, by e-mail to contact_uk@oviva.com or by mail to Oviva UK Limited, Runway East, 20 St Thomas Street, London, SE1 9RS, United Kingdom.

In the event of termination, any payments you might have made will be refunded for the Services not yet received, except where 1) Oviva UK makes the termination due to incorrect information you may have provided, or 2) agreed consultations were not cancelled 24 hours or more in advance, in which event(s), Oviva UK may retain all payments already received and fees for Services agreed to will be charged to you.

Non-NHS Services Non-Utilization

If the Services of Oviva UK are not used by you, this neither entitles you to a price reduction nor frees you from the payment obligation for the booked Services. Repayment of the payments made in this case is excluded.

Non-NHS Services Running Time

The term of a Services contract is determined by the agreed Service. The contract expires at the end of this term, without any further express termination notice being required.

Non-NHS Services Prices

All prices are exempt from VAT as a clinical Service. We reserve the right to change prices.

Non-NHS Services Payment Terms

If a health insurance cover exists and appropriately documented and provided to us, the Services of Oviva UK will be invoiced directly to your health insurance company. The following conditions apply to self-payers: Oviva UK’s Services are invoiced monthly in advance. All invoices are payable, net without deduction, within 7 days. Oviva UK can withhold or interrupt its Services until payment is received.

Non-NHS Services Settlement of Payments

If the invoice is paid by credit card, payment is made via the online payment system of PayPal (https://www.paypal.com/uk/webapps/mpp/personal). In this case, processing of personal and payment data takes place directly via the provider of the payment system. Oviva UK does not know or save your payment data. We will only be informed about the payment status so that we can activate the Service(s) you have purchased.

Data Protection

Data Protection terms are important for your understanding pursuant to applicable data protection regulations and are outlined separately in our Privacy Policy, below.
If you accept these Terms, you are confirming the Terms, our Privacy Policy and Cookie Policy (below) have been read, understood and accepted. In particular, you agree to the use of your data as outlined herein.

Limitations of Liability

The Services of Oviva UK do not replace the advice given by your doctor. Please consult with a doctor for any health issues, concerns or circumstances. Do not delay or disregard medical advice based on information from Oviva UK. All your lifestyle changes are at your own risk. Oviva UK assumes no responsibility either directly or indirectly for damage, health problems, or inconvenience, or any loss however caused by the use or misuse of the information provided by Oviva UK. You are responsible for any consequences resulting from misstatements. You agree to keep your password confidential for your user profile. If you pass on your password to a third party, you are responsible and liable for all executed user actions.

Oviva UK is only liable for liability directly arising from gross negligence of its directors, officers, or employees. Liability for slight negligence is excluded.


Materials of Oviva UK (e.g. questionnaires, guides, worksheets, videos etc. provided to you in the Oviva app or at any point in receiving Oviva Services) are the property of Oviva UK or have been licensed and are protected in whole or in part by copyright. They may be passed on to third parties only with the prior written consent of Oviva UK.

Changes & Additions

Oviva UK reserves the right to amend and supplement these Terms any time.

Assignment of Rights

Your claims arising from a contractual relationship with Oviva UK shall be transferable only with the prior written consent of Oviva UK.

Applicable Law & Jurisdiction

The contractual relationship between the customer and Oviva UK is subject exclusively to English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dated, 01.07.2021