Tier 3 Weight Management

Oviva Way to Wellness is a highly engaging Tier 3 weight management programme.

It is a free 12 month programme that puts you in control of your health by offering personalised support to help you better manage your weight, achieve your health goals and stay motivated.

As a 100% remote service, you can take part in the programme from the comfort of your own home and receive support at a time that suits you. You will be supported by your own team of healthcare experts to better manage your health, lose weight, become more active and to build new habits to help you lead a healthier, happier lifestyle.

The programme is entirely remote with all appointments taking place via telephone calls or through secure messaging in the Oviva app, so you don’t need to travel to a set location for appointments. This means you can have flexible appointments from wherever you are and at a time that suits you, even during the evenings or at weekends.

A health coach is an expert in dietary and lifestyle guidance and coaching. Our team of health coaches have degrees in Nutrition and are certified nutritionists, or they have degrees in Psychology or Exercise Therapy with extensive experience in a health coach role. At Oviva you may be supported by a dietitian or a health coach depending on your medical history or the complexity of the programme you are following.

Download the Oviva app via the Android Google Play Store or the Apple AppStore and login using your personal login details sent to you via email. You can also log in by entering your mobile number and date of birth.

You can choose to take part in the programme digitally using our online resources and app, or you can access an offline programme if you don’t have a smartphone or would prefer phone calls. You are in control of how you’d like to take part and so you can take part in the best way for you.

We strongly encourage everyone to download the app as it will enhance your experience on the programme. The app helps you to track your food and activity (either through manual input or by connecting the app to a wearable device like a FitBit), speak with your health coach or group through secure messaging, and set and monitor goals.

The app is not compulsory and you can complete the full programme without using the app if you prefer.

Please note participants can only login and use the app once they have been provided with their login details following the enrolment call with our Patient Pathway Coordinator.

Your Patient Pathway Coordinator will send you an email with your login details and password. Follow the link to www.ovivacoach.com, and copy and paste or type in the 8-letter code in CAPITALS provided in this email.

Oviva’s coaches are available from 8am-8pm Monday to Friday as well as on Saturdays from 9am-3pm. The time of the appointments are flexible around your schedule.

Yes, you can include a carer or family member in your coaching sessions. However, we encourage you to attend the Psychology sessions without carers, friends or family members as often personal issues can be discussed.

Yes! Everyone on the programme will receive support from UK-based health coaches. The coaches are assigned based on availability and language requirements.

We can help you work towards whatever your health goal is in a manageable and sustainable way. If weight loss is your goal, we can help you to reach a healthy weight and arm you with the knowledge to keep it off in the long term.

Many people who’ve completed our programmes achieve other equally important lifestyle changes, such as reducing their medications, reducing their risk of developing Type 2 diabetes, achieving remission of their Type 2 diabetes, having a better relationship with food, and feeling more confident in their ability to make healthy choices.

The support is completely free and is offered as part of the NHS.

If you are eligible to join, you can be referred by your GP and in some areas you can sign up directly. Eligibility criteria can vary for each programme.

As we are a remote weight management programme, we are unable to do a traditional weight check-in. This is what would happen if you took part in a face-to-face or group programme.

For this reason, we ask everyone who takes part to provide regular weight updates so that we can review your progress throughout the programme. This means your healthcare team can monitor your progress and tailor the advice and recommendations they give to support you to achieve your weight loss goals.

Programme participants have lifelong access to the Oviva app, online materials and any printed materials given during the programme to support them in sustaining their healthier lifestyle long after the programme ends.

Do not hesitate to contact our designated Safeguarding Officer, Claire Fernandes on claire.fernandes@oviva.com.

Chemist 4 U is our partner pharmacy.
GphC Registration Number: 9011784
Dispensing Pharmacy Address: 34a-37 Greenhey Place, East, Gillibrands Road, Skelmersdale WN8 9SA, UK
Superintendent Pharmacist: James O’Loan (2084549)

In case of questions, please contact Oviva’s customer service:
Phone number: 02076224777
Email: hello@oviva.com

Complaints and Feedback
Feedback and complaints about any element of our service at Oviva can be sent via our contact form: https://oviva.com/uk/en/contact/

Partner Pharmacy
Suggestions and complaints about our dispensing or labelling should be directed to our Partner Pharmacy:
Chemist4U
34a-37 Greenhey Place
Skelmersdale
WN89SA
support@chemist-4-u.com
Superintendent Pharmacist: James O’Loan (2084549)

Unresolved pharmacy complaints can be referred to:
The General Pharmaceutical Council
1 Lambeth High Street
London SE1 7JN

Terms and Conditions

We work with the following registered pharmacy which supplies and dispatches products that you obtain via the site:
Innox Trading Limited trading as Chemist4U, incorporated and registered in England and Wales with company number 07262043 whose registered office is at 37 Greenhey Place, East Gillibrands, Skelmersdale, Lancashire, WN8 9SA (a group company of JCCO Healthcare Ltd, a company registered in England and Wales with a registered company number 12750007 of same registered office address).

Innox Trading Limited is the proprietor of the pharmacy which is registered with the General Pharmaceutical Council with registration number 9011784, further details of which can be found at the following url: https://www.pharmacyregulation.org/registers/pharmacy/nameortown/chemist4u (the “Pharmacy”).

The Pharmacy’s superintendent pharmacist is James Patrick O’Loan, who is registered with the General Pharmaceutical Council with registration number 2084549.

Oviva employs the prescribers as Oviva UK Ltd Runway East, 20 St Thomas Street, London, SE1 9RS.

Name/Reg and Title of Oviva prescribers:
Thomas Curtis – Doctor (6149122)
Yvonne McKeown – Clinical Lead Nurse (NMC 97D1186E)
Charlotte Kay – Obesity Nurse Specialist (NMC 95I2539E)
Kerry Owen – Specialist Nurse (NMC 14B1506E)
Marie Louise Milner – Obesity Nurse Specialist (NMC 05J0459E)
Noleen Hilton – Specialist Nurse (NMC 75J1691E)

Oviva Tier 3 Weight Management is regulated by:
CQC, Parkway 3, Princess Parkway Business Centre, Manchester, Greater Manchester, M14 7LU