Tier 3 Way to Wellness FAQs

Oviva is a leading provider of NHS services, combining the support of dietitians, diabetes specialist nurses, health coaches and psychologists with technology to make healthcare more convenient and accessible to all.

We blend behaviour change therapy with our unique technology and incredible team to support people to improve their health and better manage their conditions. We partner exclusively with the NHS to offer our programmes across the UK to participants for free. To put it simply, we help people lead healthier and happier lives.

Oviva Way to Wellness is a 12 month tier 3 weight management programme. It is a free service to help people in your area transform their health and improve their weight management. Oviva Way to Wellness offers personalised support led by expert healthcare professionals. Participants will get either 1-1 or group support to lose weight, lower their risk of type 2 diabetes, reduce obesity-related health complications and feel more confident managing their health even after the programme ends. As a 100% remote service, the programme is highly accessible. Participants are able to complete the programme from the comfort of their own home via the NHS approved smartphone app or over the phone.

After confirming eligibility and discussing the service with your patient for the pathway please complete the referral form which is embedded into your clinical system and send it to:  ovivauk.T3WM@nhs.net. Oviva can also support case finding to identify and invite eligible participants to join the programme.

Patients can’t self-refer to Oviva Way to Wellness.

If patients don’t have a smartphone, or would prefer to access an offline programme they can have their appointments through telephone calls and we can provide them with a printed Learn guidebook. Patients are in control of how they’d like to take part and so they can interact with the programme in the best way for them.

Patients will receive regular contact with their coach, however the frequency varies depending on the patient’s pathway.

Please download the full criteria below:

Inclusion/Exclusion Criteria

When patients join, we will assess their needs and understand their preferences to provide them with their own personalised healthcare plan. They will have the choice to be matched with either their own personal health coach or a coach-led support group to help them throughout their journey. They will also have the choice to receive support either via the Oviva app over secure app messaging, or over phone/video calls. Throughout the journey, they will have support at regular intervals with a specialist weight management dietitian. We will assess their need for psychology support and they may also receive support from a psychologist or psychology practitioner.

Patients will be able to use the Oviva app to track their progress, log their food, mood, activity and communicate with their coach. Throughout the 12 month programme, new learning modules and resources on Oviva Learn will be available for patients to read, watch and listen. This will provide them with information on how to best manage their dietary approach, lifestyle changes, diabetes and weight management, to help them with making long-term changes to their lifestyle.

Oviva Tier 3 Way to Wellness service is a 12 month programme.

Our published data from Wakefield demonstrates remote and app support is as effective as traditional face-to-face care. At 3 months average weight loss was 6.1kg (4.5%) for the app group vs. 5.3kg (4.1%) for the face to face group. At 6 months average weight loss was 9.2kg (6.8%) for the app group vs. 7.6kg (5.6%) for the face to face group. 

Suitability for weight loss medication (SaxendaⓇ) is reviewed by the multidisciplinary team as part of their medical assessment at week 12 of the programme. The Oviva team has the ability to prescribe weight loss medication (SaxendaⓇ) if appropriate, and patients are supported with this by a Diabetes Specialist Nurse. If patients are eligible for weight loss medication, the pathway extends to 24 months.

The programme is not appropriate for people with a significant learning disability or untreated mental health condition when it prevents them from engaging with the programme. However, if a patient has a carer, friend or family member who can support them throughout the programme and you feel is able to engage and understand the learning materials then please forward the referral to us. We would assess each referral on a case by case basis.  Please provide as much detail as possible in the referral to assist with this.  Oviva Way to Wellness provides specialist multidisciplinary care and participants may have an initial consultation (IC) with a psychology practitioner (depending on triage of needs). We will assess their need for psychology support and they will receive support from a psychologist or psychology practitioner if needed.

During the initial assessment we will assess a participant’s need for psychological support. If their triage indicates they require psychological support, they will have an initial consultation (IC) with a psychologist or psychology practitioner. Following this we can offer up to 5 psychology coaching sessions, depending on their level of need. 

All Oviva dietitians are registered with the Health and Care Professionals Council and our nutritionists are AfN registered. All members of the team undergo regular quality assurance reviews and receive regular training from our Lead Dietitians and Psychologist.