Oviva Adult & Paediatric Home Enteral Feeding FAQs

Oviva is a leading provider of NHS services, combining the support of dietitians, diabetes specialist nurses, health coaches and psychologists with technology to make healthcare more convenient and accessible to all. Oviva combines support from health coaches, weight management specialists, and psychologists, via its NHS Digital-approved smartphone app or telephone consultations.

We have created a series of expert-led evidence-based programmes to help people with health conditions such as type 2 diabetes, pre-diabetes or obesity feel healthier and happier.

Oviva Adult & Paediatric Home Enteral Feeding is a service designed to help the transition from hospital to home for patients requiring tube feeding in the community.

The service provides one-to-one support from a personal dietitian with experience in the support and management of home enteral tube feeding via secure app coaching, phone/video calls or face-to-face appointments.

People on the service will have an initial consultation with their dietitian to create an individualised care plan to meet their specific nutritional requirements.

They will then follow this plan over the following weeks. During this time they will have regular follow up appointments with their dietitian who will ensure they are tolerating their feed, make any adjustments necessary and answer any questions they may have.

To help meet their nutritional requirements, the Oviva dietitian will share useful written information over the app, which can be accessed at any time, or via email.

You can have your appointments from the comfort of your own home via phone or video calls, or secure in-app messaging, or have face-to-face reviews.

Yes, you can include a carer or family member in your appointments.

Your dietitian will assess the appropriateness of your enteral nutrition and ensure you are receiving the correct nutrition and support to feel well and confident in managing your health. If you experience any symptoms, your dietitian will make any necessary adjustments to your feed, and support the order and delivery of your feed to ensure you have the right amounts at all times. Your dietitian will work closely with your health care team such as your district nurse, home care company and GP to ensure you are able to access the appropriate support for managing your tube at home.

You can choose to take part in the service digitally using our online resources and app, or you can access an offline service if you don’t have a smartphone or would prefer phone calls. You are in control of how you’d like to take part and so you can interact with your personal dietitian in the best way for you.

Download the Oviva app via the Android Google Play Store or the Apple AppStore and login using your personal login details sent to you via email. You can also log in by entering your mobile number and date of birth.

We strongly encourage everyone to download the app as it can enhance your experience on the programme. The app is free to download and is approved by NHS Digital. The app is not compulsory and you can complete the full Oviva programme without using the app if you prefer.

Your dietitian will be happy to organise an appointment that suits you.

Yes! Everyone on the programme is assigned a dietitian who will support them through their journey.

The support is completely free and is offered as part of the NHS.

Programme participants have lifelong access to the Oviva app, online materials and any printed materials given during the programme to support them in sustaining their healthier lifestyle long after the programme ends.

Your medical records, including personal information such as name, address, and the content of any communication with your dietitian or coach will be kept strictly confidential and will not be sold to third parties, nor distributed. Please read more about how we keep your data secure in our Privacy Statement.

Get in touch with one of our team either by telephone on 0207 622 4777, or using our contact form. If you have a medical emergency or an urgent medical matter, please call 999 or NHS 111.

Do not hesitate to contact our designated Safeguarding Officer, Claire Fernandes on claire.fernandes@oviva.com.

You can get in touch with us by completing our contact form. Please note it may take up to 2 working days to receive a response.

Medical Emergencies
If you have a medical emergency or an urgent medical matter, please call 999 or NHS 111.

All Oviva dietitians are registered with the Health and Care Professionals Council and our nutritionists are AfN registered. All members of the team undergo regular quality assurance reviews and receive training from our Lead Dietitians and Psychologist.