NHS Digital Weight Management FAQs

Oviva is a leading provider of NHS services, combining the support of dietitians, diabetes specialist nurses, health coaches and psychologists with technology to make healthcare more convenient and accessible to all.

We have created a series of expert-led evidence-based programmes to help people with health conditions such as type 2 diabetes, pre-diabetes or obesity feel healthier and happier.

NHS Digital Weight Management is a free service to help people in your area transform their health and improve their weight management. As a 100% remote service, you can take part in the programme from the comfort of your own home via phone or app appointments, and receive personalised support from a health coach at a time that suits you.

The aim of the programme is to help you lose weight, improve your health and make sustainable changes to your lifestyle. You will receive 1-to-1 support from your own personal health coach, who will help you to lose weight, reduce your risk of health complications and feel more confident managing your health even after the programme ends.

There is also an online web portal that you can use for self-led learning in your own time. Access to the Oviva app is available for ongoing self-monitoring and secure communication with your coach and the Oviva Connect peer support group.

When you join, we will assess your needs and provide you with your own personalised healthcare plan that makes sense for you.

As part of your plan, you will be matched with a personal health coach to support you in making changes.

The programme combines psychological and nutritional support with Oviva’s digital tools, the Oviva app and Oviva Learn to help you optimise your health and gain the confidence and knowledge to keep up your positive lifestyle changes long term.

New resources unlock weekly. The videos, podcasts, recipes, quizzes are all produced by our specialist dietitians and psychologists, and will support you to create new healthy habits for both your body and mind.

The Oviva app will enable you to track your food and activity, speak with your personal health coach through secure messaging, and set and monitor your goals to help you achieve the results you want.

The programme is entirely remote with all appointments taking place via telephone calls or through secure messaging in the Oviva app, so you don’t need to travel to a set location for appointments. This means you can have flexible appointments from wherever you are and at a time that suits you, even during the evenings or at weekends.

A health coach is an expert in dietary and lifestyle guidance and coaching. Our team of health coaches have degrees in Nutrition and are certified nutritionists, or they have degrees in Psychology or Exercise Therapy with extensive experience in a health coach role. At Oviva you may be supported by a dietitian or a health coach depending on your medical history or the complexity of the programme you are following.

Download the Oviva app via the Android Google Play Store or the Apple AppStore and login using your personal login details sent to you via email. You can also log in by entering your mobile number and date of birth.

Your Patient Pathway Coordinator will send you an email with your login details and password. Follow the link to www.ovivacoach.com, and copy and paste or type in the 8-letter code in CAPITALS provided in this email.

Oviva’s coaches are available from 8am-8pm Monday to Friday as well as on Saturdays from 9am-3pm. The time of the appointments are flexible around your schedule.

Yes! Everyone on the programme will receive support from a UK-based health coach. This expert coach is assigned based on availability and language requirements.

We can help you work towards whatever your health goal is in a manageable and sustainable way. If weight loss is your goal, we can help you to reach a healthy weight and arm you with the knowledge to keep it off in the long term.

Many people who’ve completed our programmes achieve other equally important lifestyle changes, such as reducing their medications, reducing their risk of developing Type 2 diabetes, achieving remission of their Type 2 diabetes, having a better relationship with food, and feeling more confident in their ability to make healthy choices.

The support is completely free and is offered as part of the NHS.

If you are eligible to join, you can be referred by your GP and in some areas you can sign up directly. Eligibility criteria can vary for each programme.

Programme participants have lifelong access to the Oviva app, online materials and any printed materials given during the programme to support them in sustaining their healthier lifestyle long after the programme ends.

Your medical records, including personal information such as name, address, and the content of any communication with your dietitian or coach will be kept strictly confidential and will not be sold to third parties, nor distributed. Please read more about how we keep your data secure in our Privacy Statement.

Get in touch with one of our team either by telephone on 0207 622 4777, or using our contact form. If you have a medical emergency or an urgent medical matter, please call 999 or NHS 111.

Do not hesitate to contact our designated Safeguarding Officer, Claire Fernandes on claire.fernandes@oviva.com.

You can get in touch with us by completing our contact form. Please note it may take up to 2 working days to receive a response.

Medical Emergencies
If you have a medical emergency or an urgent medical matter, please call 999 or NHS 111.

All Oviva dietitians are registered with the Health and Care Professionals Council and our nutritionists are AfN registered. All members of the team undergo regular quality assurance reviews and receive training from our Lead Dietitians and Psychologist on a monthly basis.